Pass'Portes FAQ
- How do I sign up?
How do I register for Pass’Portes?
To register, simply go to the Pass’Portes website www.passportesdusoleil.com and click on “register”. First you need to create an account on Sports’N Connect. To do this, simply click on the yellow “Register” button at the top right of the page. You may already have an account with Sports’N Connect, in which case simply log in on the day you register.When do registrations open?
Wednesday 14 January 2026 at 10 a.m. (UTC+1).
How do I prepare my registration?
Here is the information you need to provide for each participant:
✔ Choice of course and day
✔ Choice of starting station
✔ Contact details: Surname / First name / Address / Email / Telephone
✔ Date of birth
✔ Nationality
✔ Emergency contact (important for rescue): Surname / First name / TelephoneCan I register more than one person at a time?
We recommend that you register individually (if you need to register several people at once, we recommend a maximum of 3 simultaneous registrations).Can I register for more than one ride at a time?
Yes, just add the different walks to your basket. You will make a single payment at the end of your order. (Registration for the walks is separate).How do I know if I’m registered?
Your basket (which includes one or more registrations) is only validated once payment has been finalised. You must receive an e-mail confirming your registration. If this is not the case, please contact: inscription@portesdusoleil.com.
When you log on to your Sports’N Connect space, you will find all your registrations (Profile > My registrations).
Registrations marked “Registration validated” mean that you are registered.
Registrations marked “Pending payment” are not valid. You are therefore not registered; you need to register again.What happens when I send an e-mail to inscription@portesdusoleil.com?
E-mails are processed by our team in chronological order. Due to the large number of requests for registrations, it may take a few hours or a few days; thank you for your understanding. In all cases, you will receive a reply by e-mail.What method of payment can I use to register?
We do not accept payment by cheque, cash, Paypal or American Express.Is it possible to register via mobile phone?
Yes, you can. Our registration form is adapted to mobile format to make it easier for you to register if you’re on the move or don’t have access to a computer. - Registration problem
I can’t find the departure station I want:
If the station does not appear in the registration system, it is full. You must choose another departure station.I can’t register :
Close the session and try again with another browser.I forgot to add a by-product to my registration. What should I do?
You can go back to your registration and add derived products from 21 January (except for the cancellation option).
All you have to do is go to Sports’N Connect and log in. Then click on Profile > My registrations (top right) then the “Add options” button on your registration. Derivative products will also be on sale in our shop at the show.I haven’t found the answer to my problem:
Call +33 (0)450733254 or send an email to inscription@portesdusoleil.com with full details of your order and the problem encountered. - Cancellations
What is the cancellation option?
This option entitles the subscriber to a refund of the registration fee (excluding the €3 registration fee) and any optional extras in the following cases: accident, illness, hospitalisation, pregnancy, death of the subscriber, the subscriber’s spouse or cohabiting partner, or the subscriber’s first-degree ascendants or descendants in the thirty days preceding the event.– All requests for reimbursement must be made in writing (e-mail: inscription@portesdusoleil.com or post to : Inscription Pass’Portes, 1401 route de Vonnes 74390 Châtel) to the organisers, together with the relevant supporting documents (medical certificate stating that mountain biking is not permitted, etc.) before the start of the event.
– Refunds will be made by the organisers within 2 months of the event, by cheque or bank transfer (RIB to be provided for this purpose).
– If the cancellation option has not been taken out, no refund will be made for any reason whatsoever.
For reimbursements by bank transfer, particularly abroad, the transaction costs will be borne by the participant and will be deducted from the amount to be reimbursed.
Any request for reimbursement made after the planned day of participation (i.e. during and/or after the event) will not be taken into account.The €3 cancellation fee cannot be reimbursed under any circumstances.
The organisers offer a “cancellation option” at €3 per entry; valid for the “Pass’Portes du Soleil MTB”, “ePass’Portes du Soleil MTB” and “Pass’Portes Kids” only and only on the day of the planned participation.
Is it possible to transfer my place to a third party?
If you have any questions, please contact the organisers at inscription@portesdusoleil.com
- Equipment and safety
What’s the ideal bike?
Pass’Portes du Soleil MTB / ePass’Portes Bosch ePowered: An all-mountain, enduro, full-suspension mountain bike with suspension travel of between 130 and 180mm. The telescopic seatpost is a welcome addition.
Pass’Portes Gravel: a gravel or cyclocross bike with a wide tyre section (minimum 42 mm): the course is in the mountains and you may encounter some technical sections.
Pass’Portes Bikepark: DH or enduro with 160 to 180 mm tyres.What protection do I need?
Helmet and gloves are compulsory. Back, elbow and knee pads are recommended for mountain bike tours.For children’s rides, protection is compulsory: full-face helmet (available for hire), long gloves, back protector and knee pads.
- Departure times
What are the departure times for the rides?
- For the MTB & Bosch e-bike routes: between 7.30 am and 10 am. From 7.30 am to make the most of it. (Please note: before 9 am for the Roc d’Enfer departure)
- For the Bike Park route: from 9.00 am
- For the Gravel routes: group departure on Saturday 27th at 9 am.
- For walking tours: from 9.00 am.
- Tips
How do I get my mountain bike on the chairlifts?
Some chairlifts only accept one person and one bike, while others can take 2 people and 2 or more bikes. Sometimes you’ll have to load your bike yourself, sometimes the lift staff will install it. Bikes with tyres wider than 35 mm need special attention when being loaded. It’s all a question of regulations and approval, so don’t be surprised and keep your wits about you!
- Age limit
At what age can I take part in the Pass’Portes?
From the age of 14 for the Pass’Portes MTB and ePass’Portes Bosch epowered, and from the age of 9 (up to 14) for the Pass’Portes Kids. A 14-year-old can therefore choose whether to take part in the classic MTB Pass’Portes or the Kids Pass’Portes, depending on his or her choice and that of his or her parents.At what age can I take part in the Pedestrian Pass’Portes?
You can take part in the Pedestrian Pass’Portes from the age of 5.Up to what age can I take part in the Pass’Portes?
75 years and over - Using electric mountain bikes
Can you take part in the Pass’Portes du Soleil MTB on an electric mountain bike?
It is possible to complete the route on an electric mountain bike. There is also a specific route dedicated to e-bikes: the ePass’Portes Bosch epowered.Our charging stations, in partnership with Bosch, are equipped with Bosch chargers (previous generation and Smart System), as well as a mains socket. If you have a different charger system, please bring it with you.
Are there charging points available along the route?
Yes, charging points are available at every refreshment stop.
Bosch chargers (both older and newer generations) are available. For other vehicle types, please bring your own charger; mains sockets are provided. - Connection between stations
Is it easy to get to Morzine from Les Gets and vice versa?
From Morzine, free shuttle buses are provided by the organisers every evening of the Pass’Portes event, at 7.00 pm and 8.00 pm (15-minute journey). No advance bookings are possible. From Les Gets, you can cycle down to Morzine by mountain bike, via the road (downhill). - How do I get to the Pass'Portes exhibition?
- Access from the Prodains Cable Car
Free parking at Les Prodains
Access will be free for holders of the Portes MTB and walking passes, upon presentation of proof of registration, at the Prodains 3S cable car.Cable car ride: €8.10 return (included in the Multi Pass)
Opening hours:
26 and 27 June: from 7.00 am to 8.30 pm
28 June: from 7.00 am to 6.30 pm
Then a 5-minute walk to reach the exhibition at the cable car exit.
Shuttles are also available during Pass’Portes to take you to the cable car.
- Access from Avoriaz
Free outdoor car park at the entrance to Avoriaz during Pass’Portes
Then walk to the centre of Avoriaz- Access by bike
You can cycle directly to the exhibition using the Portes du Soleil ski lifts.
Bicycle parking is available directly at the Pass’Portes exhibition. - Are dogs allowed on the Pass’Portes Pédestre?
Yes, dogs are allowed on the Pass’Portes Pédestre, including when using the ski lifts.
For the safety and comfort of all participants, dogs must be kept on a lead or fitted with a harness throughout the event.
We also ask that you ensure your pet’s well-being and show consideration for other trail users.
- I would like to become a volunteer
You can register via this online platform:
Bénévolat Pass’Portes