How do I register for Pass’Portes?
To register, simply go to the Pass’Portes website www.passportesdusoleil.com and click on “Register”. You must first create an account on Sports’N Connect. To do this, simply click on the yellow “Register” button in the top right-hand corner of the page. If you already have an account with Sports’N Connect, simply log in on the day you register.

What are the opening dates for registration?
Wednesday, January 15, 2025 at 10am (UTC+1).
How do I prepare my registration?
Here’s what you need to know for each participant:
✔ Choice of course and day
✔ Choice of starting station
✔ Contact details: Surname / First name / Address / Email / Telephone
✔ Date of birth
✔ Nationality
✔ Emergency contact (important for rescue): Last name / First name / Phone

Can I register more than one person at a time?
We recommend that you register individually (if you need to register several people at once, we recommend a maximum of 3 simultaneous registrations).

Can I register for more than one tour at a time?
Yes, just add the different tours to your basket. You’ll make a single payment at the end of your order. (Registration for hikes is separate.)

How do I know if I’m registered?
Your basket (which includes one or more registrations) will only be validated once payment has been finalised. You must receive an e-mail confirming your registration. If this is not the case, please contact: inscription@portesdusoleil.com.
When you log on to your Sports’N Connect space, you will find all your registrations (Profile > My registrations).
Registrations marked ‘Registration validated’ mean that you are registered.
Registrations marked ‘Pending payment’ are not valid. You are therefore not registered; you will need to register again.

What happens when I send an e-mail to inscription@portesdusoleil.com?
E-mails are processed by our team in chronological order. Due to the large number of requests for registrations, this can take from a few hours to a few days; thank you for your understanding. In all cases, you’ll receive a reply by e-mail.

What payment method can I use to register?
We do not accept payment by check, cash, Paypal or American Express.

Is it possible to register via cell phone?
Yes, you can. Our registration form is adapted to mobile format to make it easier for you to register if you’re on the move or don’t have access to a computer.

I can’t find the starting station I want:
If the station is not displayed in the registration system, it’s full. You must choose another starting station.

I can’t register:
Close the session and try again with another browser.

I forgot to add a by-product to my registration. What should I do?
You can go back to your registration and add by-products from January 22 (except for the cancellation guarantee).
To do so, simply go to Sports’N Connect and log in. Then click on Profile > My registrations (top right) and then the “Add options” button on your registration. Derivative products will also be on sale in our boutique at the show.

I did not find a solution to my problem:

Call +33 (0)450733254 or send an email to inscription@portesdusoleil.com with all the details related to your order and the issue encountered.

What is the cancellation guarantee?
If you cancel your participation, you will be reimbursed for the cost of your registration (excluding the €3 registration fee) and any optional extras, in the following cases: accident, illness, hospitalization, pregnancy, death of yourself, your spouse or common-law partner, your ascendants or descendants to the first degree, in the thirty days preceding the event.

– All requests for reimbursement must be made in writing (e-mail: inscription@portesdusoleil.com or post to : Inscription Pass’Portes, 1401 route de Vonnes 74390 Châtel) to the organization, together with the relevant supporting documents (medical certificate for contraindication to mountain biking, etc.) before the start of the event.

– Refunds will be made by the organization within 2 months of the event, by cheque or bank transfer (RIB to be provided for this purpose).

– If cancellation cover has not been taken out, no refunds will be made for any reason whatsoever.

For reimbursements by bank transfer, particularly abroad, the transaction costs will remain the responsibility of the participant and will be deducted from the amount to be reimbursed.
Any request for reimbursement made after the planned day of participation (i.e. during and/or after the event) will not be taken into account.

The €3 cancellation guarantee cannot be reimbursed under any circumstances.

The organization offers a “cancellation guarantee” at €3 per entry; valid for the “Pass’Portes du Soleil MTB”, “ePass’Portes du Soleil MTB”, and the “Pass’Portes Kids” only and only on the day of scheduled participation.

Is it possible to resell my ticket?
The resale of tickets is not permitted. If you have any questions, please contact the organization at inscription@portesdusoleil.com