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FAQ

GENERAL QUESTIONS

  • Do I need a health/vaccination pass to participate in the Pass'Portes?
    We are subject to the different directives in force in France and Switzerland. These directives are subject to change. Each participant undertakes to comply with the specific health regulations set up for the event as part of the Covid-19. Failure to comply with these instructions may result in the removal of the frame plate and the lift pass.
  • Following an unplanned event, and I can no longer participate in the Pass’Portes. Can I exchange or resell my ticket?
    Ticket holders for the 2022 edition of the event may transfer or resell it at a price equal to or inferior to the price paid at the time of purchase. Following the purchase, the seller may send an email to inscription@portesdusoleil.com with the buyer's details and the following form attached.

    The organisers do not guarantee the financial transaction between you and the new buyer and cannot be held responsible in the event of a dispute..
  • Is it possible to change one's starting day/ resort?
    No you cannot change your starting day or resort. If you can no longer attend, you still can sell your spot.
  • How old do I have to participate in the Pass'Portes?​​
    You can sign up for the Pass'Portes MTB and the ePass'Portes epowered by Bosch from 14 years old and for the Pass'Portes Kids if you are between 9 and 14 years old. Parental authorisation is needed for all minors (please download the form from the website).​​ 14-year-olds can choose (with the agreement of a parent or guardian) between the Pass'Portes MTB or the Pass'Portes Kids.

  • Is it easy to get from Morzine to Les Gets and vice-versa?​​
    From Les Gets, you can return to Morzine by bike on the road, it's all downhill. To get to Les Gets from Morzine, take a shuttle bus: Morzine > Les Gets.
    Free buses have been organised by the Portes du Soleil each evening from 6.30-7.30pm, every 15 mins.
    Reservations are not possible.
  • What kind of bike do I need?
    A MTB, all-mountain enduro, full suspension bike with 130-180mm travel.
    Tyres should be reinforced with a minimum section of 2.2". An adjustable seat-post is advised.
  • What protection is advised?​​
    Helmet and gloves are mandatory. Back protection, elbow pads and knee pads are recommended.​​
  • How do I get my bike on the chairlifts?​​
    Some chairlifts only accept one person and one bike, others can take 2 people and 2 bikes and sometimes more. Sometimes you will be required to load the bike yourself, at other points the lift staff will do this for you.

    Please note that you might be asked to remove the battery of your electric bike, for safety reason. Also, a special attention will be brought to the bikes which tires are wider than 3.5" during boarding. All of this has to do with certification and approval, don't be surprise and stay focus! ​​
  • Can I participate in the Pass'portes du Soleil MTB with an ebike ?
    Yes of course. But there is also a specific itinerary designed for ebikes: the ePassPortes epowered by Bosch
  • I can't find the departure point I want: ​​
    If the village-resort does not appear in the choices on the registration system it means that resort is full. Alternative departure points will be listed.​
  • What payment method can I use to register?​​
    ​​In order to register you will need to make a payment by credit card, we do not accept payment by cheque or Paypal.
  • Is it possible to register on a mobile phone? ​​
    ​​Yes, it is. Our registration form is adapted to mobile format to facilitate your registration if you are on the move or if you do not have access to a computer.
  • I can't register:​​
    - close the session and try again from another browser​​
    - if this doesn't work, send an email to inscription@portesdusoleil.com​​
    In 2021, no new registration is possible due to the postponement of the 2020 event. That is why you cannot register this year.
  • What is the cancellation guarantee?​​
    ​​The organisation offers a "cancellation guarantee" at 3 € per registration; valid for the "Pass'Portes du Soleil MTB", "ePass'Portes du Soleil MTB", and the "Pass'Portes Kids" only and only on the day of the planned participation.
    It allows the subscriber to be reimbursed, in the event of cancellation of his or her participation, of the amount of his or her registration (excluding the registration fees indicated above) and any options in the following cases: accident, illness, hospitalisation, pregnancy, death of himself or herself, of his or her spouse or common-law partner, of his or her ascendants or descendants to the first degree, in the thirty days prior to the event.

    If I test positive for COVID on the day of the event: possibility of being reimbursed if the cancellation guarantee has been taken out, the PDS organisation has been notified and proof of a positive test for COVID has been provided.
     
    The €3 fee for the cancellation guarantee cannot be refunded under any circumstances.

    - All requests for reimbursement must be made in writing (email: inscription@portesdusoleil.com or post to : Registration Pass'Portes du Soleil MTB, 1401 route de Vonnes 74390 Châtel) to the organisation, accompanied by the corresponding supporting documents (medical certificate for contraindication to the practice of mountain biking, etc...) before the start of the event.
    Any request for reimbursement made after the planned day of participation (i.e. during and/or after the event) will not be considered.

    - Reimbursements will be made by the organisation within 2 months of the event, by cheque or bank transfer (RIB to be provided in this respect).
    For reimbursements by bank transfer, particularly to foreign countries, the transaction costs will be borne by the participant and will be deducted from the amount to be reimbursed.

    - If the cancellation guarantee has not been taken out, no reimbursement will be made for any reason whatsoever.